To report a claim, please contact your carrier direct at :

Tower Hill 800-342-3407 • American Strategic Insurance (ASI) 866-274-5677
Southern Oak 877-900-2280 or 813-793-3022 • Citizens 866-411-2742 • Security First 877-581-4862

portal instructions for members

Step 1 : You will receive two alert emails from MacNeill

The first email states that “ ‘MacNeill Representative’ has shared a folder ‘Member Name’ with you” - This email is where you, the member, will activate your account and choose your own password. This will take you directly to your folder, and if there are files to be downloaded, they will show up automatically in the folder.

The second email tells you that “ 'MacNeill Representative’ has sent you files” - If you click the link on this email, the file will download for you to view, print, etc.

Step 2 : Uploading signed documents to MacNeill

To upload signed documents, Inspections, etc. back to us, simply save the document(s) to your computer and log back in to your FOLDER. Once you are inside of your folder, click the “Upload” tab, and attach your saved document. Once you see your document uploaded in your folder, it will send an alert directly to us! Please do not press “REPLY” from your email, as the document(s) will not get to us

Step 3 : Bookmark for future access

Please save the following URL to your favorites, as this will always take you to your log in screen:

Click for the insurance corporation's online policy management system:

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